Surface pen connected but not working. 2: Run some system checks and repairs.

Surface pen connected but not working. I've tried the three button closedown suggestion. 7. The only way to get those back is to restart the device. The pen is at 90% battery and the top and side buttons both work, but the screen doesn't recognize when I touch it with the pen. On your Surface tablet, select your pen. Jan 21, 2023 · You may reach them through these options below: 1: Through the Surface app. Reply. If it is still paired, Removed and Add the Surface Pen again. Kind regards, I've tried the following fixes: Disabling and re-enabling ALL HID-type drivers. Expand Human Interface Devices > HID-compliant pen > Uninstall device. Feb 12, 2024 · Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button. - Reinstalling drivers. 2: Run Surface Diagnostic Toolkit. I suddenly can't use my Surface pen for the touch screen. Press the power button for 20 seconds while the device is on. Heres what I have tried: 1. Based on your description, I understand that your Surface pen still doesn't work and the indicator light doesn't light up after changing the battery. I've had my surface pro 6 for 2 months now, and I've loved it. If they work well, that means this issue may not be related to PowerPoint. Enable the touchscreen in Windows. Check for updates: Sep 9, 2020 · 1. Apr 3, 2024 · Surface Pro 7 Pen with windows 11 is not working, although it is paired and everything is updated. The surface pen seems to work perfectly fine except the top button does not launch one note or Windows Ink workspace. Dec 30, 2020 · Surface Touch Servicing ML > Uninstall device Note: If prompted with a checkbox stating "Delete the driver software for this device", leave it uncheck then hit Uninstall. Right click on Surface Pen Digitizer and Surface Pen Settings and select "uninstall device". - Run the System File Checker. would need to check with HP to get a wintab driver compatible with that laptop. Solution 4: Use the Correct Program or App. But still was not working. Please perform the methods below: - Force the device to restart while it's on. Feb 29, 2024 · My surface pen's tip stopped working just randomly stopped working one day, but the eraser still works. Test the Surface Pen. If they can't work as PowerPoint clicker, either, please share with me . It seems to happen like 3/8 times when it's clipped. • Open Device Manager then go to Human Interface Devices > look for "Uninstall HID-Compliant Touch Screen" > Right-click on HID Nov 20, 2020 · Solution. Please also try to update your drivers and firmware, see through this link Apr 16, 2022 · Please try to perform the methods below: - Run the Surface Diagnostic Toolkit. Feb 5, 2023 · Open the Surface App and select Help & support > Get help. This should the hardware cache of the device. Mar 7, 2016 · My recently purchased Surface Pro 4 has a pen that works great until it stops working, randomly. Select your pen to pair it to your Surface. Inspiron uses the MPP inking mode. According to the following link. Removing device from Bluetooth and then adding it back. 3) Reboot pen by pressing on the button for more than 10 seconds. You can have this test on your Surface pen: Jul 6, 2022 · Please try these steps first to troubleshoot the issue and see if the issue persist: 1: Run Surface Diagnostic Toolkit. 5) Downloaded drivers but system administrator blocked it from installing. I am trying to see if I can get a replacement because I have tried all the methods to get it back working again. When the confirmation dialog appears, click Yes. 1 week ago suddenly my Pen stopped working! I tried every thing that has been searched in google and in Microsoft. I still think my pen is defective now. Open the Surface App and select Help & support > Get help. Mar 15, 2024 · Here’s how: On your pen, press and hold the top button until the green LED light blinks to turn on Bluetooth pairing mode. Check your pen settings. Feb 12, 2019 · I have just purchased a new pen for my Surface Pro 2. Go to Contact Us - Microsoft Support. 2: Through the Contact Us - Microsoft Support page. Dec 20, 2022 · Draw something on the screen to see if the pen is working. Here is a list of the things I have tried. Please let me know how it goes. Mar 7, 2020 · Right-click on Intel Precise Touch and select "uninstall device". On the list under "Human Interface Devices" you should see an item named "Surface …. Within few seconds the pen will reboot and the problem should be solved. Locate "HID-compliant Pen" and delete. Apr 26, 2018 · My surface pen does not work, it is connected because Bluetooth said it is paired and when I double tap the purple button it goes to notes but I can't write, tap or scroll with the pen! I've tried the steps stated (Restart - Repair pen - even run diagnostics!) Nothing is working so far. can you try your pen on someone else's Surface (pens do not need to be paired to. Look at any available solutions offered and select Contact Support. Basically, nothing works using the tip Jun 14, 2017 · Running Windows 10 on Surface Pro 4. Mar 13, 2024 · 3. Oct 17, 2018 · Step 3: Choose the right compatibility mode. I hope I have answered all your questions. Hard shutdown (holding power button for 10+ seconds) Feb 25, 2024 · After about 10 minutes of use, the Pen just stops working, along with the multi touch functionality. Based on the description you posted, you have an issue with Surface pen 2 wherein it is not connected to Bluetooth. Have removed the pen and paired it many times. Follow the prompts, then select Done . Everything works really well except all of the sudden my surface pen will not ink or show any sort of cursor when placed on the screen. Pairing another pen (dell) which worked initially with surface then stopped after a day, then wouldn't work on the dell laptop until hard reset (of pen) Nov 24, 2017 · Solution 2: Repair the Surface pen with your tablet. 4) uninstall HMI, boot up UEFI. Press and hold the power button until the screen turns off (about 10 seconds), then release the power button. Oct 9, 2020 · The issue could either on the Pen or on the Touch driver. Expand Human Interface Devices > HID - compliant pen > Uninstall device. Press and hold the top button of your pen for 5-7 seconds until the LED flashes white to turn on Bluetooth pairing mode. Replacing batteries. The default inking mode of the pen is AES. Updating to newest software version (several times) Uninstalling and re-installing all drivers. Configure the pen from the surface to appear after it is being connected to the device through Bluetooth. Sep 12, 2018 · Based on my test, I can use Surface Pen as PowerPoint Clicker. May 28, 2021 · 1: Hold the pen cap down for 1 second then release. Select your pen to pair it with your Surface. Human Interface Devices>both HID-Compliant touch screen>Intel (R) Precise Touch Device>Surface pen Settings>. To add a Bluetooth or other device, go to Start > Settings > Devices > Add Bluetooth or other devices> Bluetooth. With regards to repair request, Microsoft preferred replacement. Feb 9, 2020 · If a pop-up shows up, leave the box uncheck, just proceed uninstalling the driver. Troubleshoot your Surface Pen - Microsoft Support. Press and hold down the power button until your Surface shuts down and restart and you see the Windows logo screen (about 20 seconds), then release the power button. Jun 14, 2021 · 5. Nov 5, 2017 · Open device manager, Click on human interface devices to expand it and it should be near the bottom of the list. The Bluetooth connection from the other device and your Surface Go 2 might be interfering the button to respond as intended. See this link for more: Troubleshoot your Surface Pen - Microsoft Support. Following the information on that link, I don't see a Surface Pro Touch Controller Firmware. Try using your Surface Pen on a different Surface device to see if the issue persists. The Surface Pen is using the multi-touch feature of the device. Your computer can turn it off to better energy perfomance you need to turn this function off. Note After you apply this update, the "Not Connected" status is updated to the "Paired" status if the pen is paired. Download Drivers and Firmware: Download drivers and firmware for Surface - Microsoft Support. Go to devices. - Replacing pen stylus nib. msi file closest to your current OS Build and click Next. System devices>Surface pen pairing>Surface Touch Servicing ML. Surface pen settings > Uninstall device. Disconnecting and reconnecting it does not fix the problem right away, but usually after waiting Oct 11, 2022 · See: Identify your Surface Pen and features (microsoft. UEFI environment is outside the Windows system so any issues that persists on the UEFI could Oct 30, 2015 · Replied on November 1, 2015. Barb - Windows and Devices for IT MVP. com) 2: Check for Windows Update. Try reseating the pen tip or a new pen tip and try Apr 17, 2020 · Surface Pen Settings. The fix: - go to device manager (type 'device manager into start') - right click 'Human Interface Devices' and click 'Scan for Feb 11, 2022 · Check what is the current OS Build of your Windows version by typing winver on the search bar near the Windows logo. 2: Update drivers and firmware. Try unpairing and repairing your Surface Slim Pen 2 with your Surface device. To check if this issue is related to Surface Pen or PowerPoint, please try other devices to check if they can work as PowerPoint clicker. Check if the LED is flashing (if yes, pen should now be in pairing mode) 3: Reseat the battery and pair again. Expand Human Interface Devices> HID-compliant pen > Uninstall device. Then Restart your Surface to reinstall the drivers and if the pen still showing paired in Device Settings, kindly unpair and re-pair it again. 6. Or via web: Go to Contact Us - Microsoft Support and select Devices. I am able to connect and reconnect it through bluetooth, and it shows that it is "connected". Here are the methods that we can use to troubleshoot this pen issue: - Run the Surface Diagnostic Toolkit. Jul 7, 2023 · Press and hold the volume up button and the power button on the Surface tablet. Here's what I did: In Bluetooth & other devices, delete the Surface Pen pairing. Done. If that doesn't work, here's how to make sure your Surface turns off completely: Feb 12, 2022 · I'm sorry to hear about the Slim Pen 2 that stopped responding on the screen of the Surface Pro 8. If you find it not work anymore, try to repair it with your Surface tablet. Reboot the pen. It’s possible the touchscreen may have been disabled by an app, another user, or even malware. Dec 18, 2019 · 1. Connect both of them. While the Surface Pen is paired on your Surface Pro 7, open Device Manager. I've removed the pen from devices and paired it again twice, and I've checked for Aug 25, 2023 · Force the device to shut down and restart. Feb 15, 2020 · Surface Touch Servicing ML > Uninstall device Note: If prompted with a checkbox stating "Delete the driver software for this device", leave it uncheck then hit Uninstall. • Reseat the AAAA battery in the pen, and test on the app. I also tried replacing Apr 17, 2020 · 7. Mar 1, 2022 · 2) Unpair and paired again. Press both the Bottom Barrel button and Top Barrel button briefly to indicate the current inking mode. Check for Windows Update: Go to Settings > Update & Security > Windows Update > Check for Updates. Jul 5, 2022 · Select Start > Settings > Bluetooth & devices > Add device > Bluetooth. Sep 21, 2020 · If you cannot zoom in and out, check the steps below. 8. We suggest the following to troubleshoot the issue: • Reseat the pen tip, and test on the app. Install driver updates. You can also check out the related webpage for tips on fixing problems with charging Surface Slim Pen. However, it. Jan 2, 2024 · Restart your Surface. This applies to Surface devices and if you're not using a Apr 14, 2020 · 1. After downloading, run and install the . My Surface Pro 4 pen won't write, and the pen tip will not interact with the screen at all. Even the "cursor" that comes when you move the pen near the screen is not there. I have tried : - Replacing pen battery. Let’s work together in finding the best solution to this issue. Then from the left side, click on the Bluetooth option. To activate Bluetooth connection mode, press and hold the top button of your pen for 5-7 seconds until the LED flashes white. If the pen works here but does not work with certain applications, they may not be supporting the pen. But it is NOT listed under the Mouse, Keyboard Oct 4, 2023 · Right-click the pen and choose Disable device from the menu. Select Surface Pen from the list. We hope this helps you out. Today my pen stopped working but registered as connected/paired. The pen eraser worked and registered as an eraser on OneNote and the whiteboard app, but there was no cursor for the nib. This issue occurs even if the Surface Pen is paired in sleep mode. 1) Use your finger to tap to open Settings on your Surface. Oct 30, 2015 · Are you having trouble with your Surface pen not entering pair mode, blinking, or working at all? You are not alone. All my drivers and the surface are up to date. Press the power button to turn the tablet back on. If there's a pop-up before you can uninstall it successfully, please leave the box unchecked. Once done, please run the Surface Diagnostic Toolkit to fix common issues and update your Surface device. changing the battery. To check your pen pressure settings, open the Surface app and select the Pen tab to adjust it. Sorry for my bad english, I am from Germany. - Updating everything. have removed pen device and repaired, checked setting etc but still nothing. Kind regards, Christopher. 1. You. Nov 19, 2019 · Go to Search Tab>type Device Manager>Firmware>Surface touch>Uninstall. 2. This shows that the device and Windows system work normally when the stylus is not connected. 4. Oct 15, 2019 · Using the Cortana search button, type "device manager" and follow prompts to start the Device Manager. If your Surface Slim Pen 2’s tactile signals feature isn’t working properly, enable it via Settings > Bluetooth & devices > Pen & Windows Ink > Tactile signals . It connects, but it doesnt show the pens cursor. I'm currently using a Surface Pro 7 and Im using the surface pen that was used with my previous Pro 4. In reply to Ben_Mk's post on October 31, 2015. Make sure Bluetooth is on, then select Adddevice . You should see the Microsoft logo. Force stopping any pen or digitizer-related services. I do see the following: Doing a Windows Update says I have the latest updates installed. Mar 6, 2017 · The interesting thing is, the Pen is connected, right click works, rubber works and the surface app refresh the Batterie Power. Run Surface Diagnostic Toolkit and check any pending updates available including optional updates. I even got two pens (black one and a gray one - both have the same issue). HID-Compliant touch screen > Uninstall device (if you Feb 13, 2020 · While the Surface Pen is paired on your Surface Pro 7, open Device Manager. Make sure the pen is paired with your system. 2) Tap on Change PC settings. - Running diagnostic tool app. Another reason why your surface pen does not work is the low battery level. I have tried turning my bluetooth on and off and restarting my laptop but it still won't appear when I try to add devices. Back to Bluetooth & other devices, pair the pen. If the stylus does not work on your device, you can. Regards, Janette_Z Nov 30, 2023 · Thank you for posting in Microsoft Community. Updating windows 10. Sep 7, 2020 · Unpairing/pairing pen. If it is still paired, remove and add the Surface Pen again. If your surface pen is not working even its LED lights working, you need to fix the problem by rebooting the surface pen. We suggest that you visit this link and select the Surface device you’re using to check warranty status and eligibility for exchange or replacement. I can open Notes by clicking top button. To check your cursor, handwriting, and top button settings, go to Start > Settings > Devices > Pen & Windows Ink . See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft. After all the steps and the device touch screen work in the UEFI and not in Windows environment. Choose your preferred support method. Follow these steps to switch the inking mode of the pen from AES to MPP. The Bluetooth settings screen shows that it is still connected. Go to Start > Settings > Devices > Add Bluetooth or other device > Bluetooth. It just lags, does not detect screen presses or just does random stuff. The reason your Surface Pen isn’t working is likely due to a pairing issue, a dead battery, an outdated device, a broken pen, or trying to use it in an app that doesn’t support the pen. - Try to clean the magnetic connections of the keyboard and the device. If the Surface Pen tip is not working, the problem might be a temporary glitch with your system. It was working earlier until a few weeks ago. After Restart, check in Settings > Devices, if the Surface Pen is still paired on the device. May 10, 2023 · When I tried on the nibs when i bought them, they all seemed to work perfectly with the drawing program I use when the pen was working. msi then Restart. Aug 26, 2019 · Surface Pens are not guaranteed to work with other computer brands. Your Bamboo Ink supports two compatibility modes. mode of your Windows device. If you see this item, right-click on it and uninstall the device. 3: Uninstall and reinstall driver. This may help others with the same issue. It will pair with my surface, and the top cap will open up OneNote, Cortana, and do screen captures. 2: Run some system checks and repairs. Press and release the power button to turn your Surface back on. It did until the battery died and replaced it now won’t write but is connected. Expand the Human Interface Devices So then I disconnected it from the bluetooth and tried adding it again in "Add devices," but it's not appearing there. I have also tried the solutions of holding the button down for 7-10 seconds while the laptop tries to Feb 5, 2020 · 1. Regards, Janette_Z From the start button, open the settings. Windows will automatically reinstall the driver. This only happened when I booted the laptop with the pen clipped to the chassis (IE charging. Aug 29, 2017 · If you are having issues with your Surface Pen working correctly (like connecting to Bluetooth, writing, or opening apps), follow the steps in this video to Nov 27, 2023 · Turn on tactile signals. It also applies to other drivers that you will be uninstalling. Run Surface Diagnostics Toolkit and complete task here Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support. *Please click Yes below if your problem is resolved. easily switch the mode. Everything is fine, only the button on top have a big problem. Locate "Surface Pen Settings" and delete. The mode needs to match the. - Doing a force re-boot (holding the power button for 30sec) - Updating a value in the Registry. Engineering asked that you (and anyone else) afflicted with this use the Feedback Hub App to send in a bug while in the bad state before Jan 28, 2024 · To reach them, see steps below: 1. If a pop-up shows up, leave the box untick and proceed uninstalling the driver. Make sure the batteries are properly seated. Jan 31, 2024 · Change the battery of your Surface pen. Surface pen integration > Uninstall device. (If possible) If none of the steps works, there is more likely a hardware problem with your Surface pen given that other pen works on your Surface and testing the pen to another Surface device gives the same results. Fire up Device Manager, expand "Human Interface Devices". Hope it helps! Best regards, Rolando S. We can only consider whether the problem is caused by "Device driver version " and Apr 8, 2024 · Thank you for posting in Microsoft Community. As we know, the Surface pen connect with the tablet via Bluetooth. Aug 23, 2017 · Just recently, my surface pen for my Surface Book stopped working. See: Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support. I have went through all the support forums trying to get my surface pen to work. Hard restart of both pen and surface go. com) for reference. Check the Battery Level. Apr 10, 2020 · 7. Apr 30, 2020 · I have a microsoft surface book (1st gen) and the pen does not work. - Boot the device to the UEFI settings while the keyboard is connected. On your tablet or PC, select Start > Settings > Bluetooth & devices . Report abuse. Expand Bluetooth. Although, the button shortcuts work on the pen. Found the answer: "Intel (R) Precise Touch Device" (under Human Interface Devices in Device Manager). Next, we will need to Reset the Surface device back to default. Jan 6, 2019 · Surface Pen not working on Surface Pro 6. Still nothing. Restart . DititizerIntegration Device". This update is available from Windows Update. The LED will flash white continuously, meaning that Bluetooth pairing mode is on. How to obtain this update Method 1: Windows Update. If it is still paired, Removed then Add the Surface Pen again. After removing the device, pair it again by selecting Add Bluetooth or another device. Dec 5, 2019 · 4. But the touchscreen is working properly, as is everything else with my Surface. Try resetting your pen by pressing and holding the top button for 5-7 seconds until the LED light flashes white. 5. Surface Pro pen Not Working but pairs. Press and hold the Power button for 20 seconds. I've tried just about every single troubleshooting process I could find (reinstalling drivers, hard reset Jan 10, 2022 · Ever since I got the Surface Go 2, I practically cannot use the pen. Sep 29, 2023 · My pen will randomly stop detecting on screen after just working. Disabiling/enabling Intel graphics/pen. The pen will work for about 5 minutes if I completely reboot the laptop, but then just stops working again. If a pop-up shows up, leave the box uncheck, just proceed uninstalling the driver. Mar 11, 2018 · This may help others with the same issue. *. But the Bluetooth button works, so I can launch the Windows Ink Workspace. Right-click on each driver and select " uninstall device ". I can use the touch screen with my finger just fine, but not with the pen. Type in the problem you need help with. If your Surface pen is connected but not working, you can consider whether you are using the correct App. But, the fact is not like that. Method 2: Microsoft Download Center Nov 22, 2023 · Press and hold the top button of your Surface Pen for 5-7 seconds. Click View on top and check Show hidden devices. Mar 5, 2021 · Tap Surface Pen to pair it. Check the Surface drivers' health through the Surface and run the Surface Diagnostic Toolkit. - Reinstall the touchscreen driver. 3) On PC settings window, tap on Bluetooth. Feb 9, 2020 · Right-click on Surface Pen and select select Uninstall. Please proceed in doing these steps first on the device and see if the issue persist: 1: Force Shutdown. Was recently working fine but after the recent security update with Microsoft Edge it no longer seems to work. - repairing the pen to Bluetooth - replacing the tip - replacing the battery - checking if the pen's drivers are updated Oct 25, 2022 · Based on the steps you have tried, we could know that the touch screen of the current device itself is normal, and the driver has been uninstalled and reinstalled. It paired/connected with no problem. Please restart your device to apply the updates. The Dell Active Pen PN579X supports 2 inking modes: AES and MPP. Right-click on Human Interface Devices and rescan for hardware changes. entry. Hope this helps. is likely that if the HP is N-trig based, SAI would need a wintab driver. Check the LED light on your pen. I even bought a new pen thinking it may be the pen! New pen did not work. Check for driver updates for the Surface pen. - Run the Surface Diagnostic Toolkit and check the settings for new Windows Update. I saw online that the surface pen has a one year warranty, and my pen stopped working about a month in a half after purchasing it. Choose how you would like to get support for your Surface device. 2: Hold the pen cap down for 3 to 7 seconds then release. The Surface Pen does not need to be paired with the device to ink/write. The pen is paired, 100% battery, Windows is updated (now to Win 11, but had the same issue in Win 10, if not worse). Jan 23, 2018 · You may refer to the steps under “The light on the pen is blinking red or doesn’t turn on” section in this article . Verify that the application supports the use of a surface pen. You may think that your Surface pen can work on all programs on your Surface. After Restart, check in Setting s > Devices, if the Surface Pen is still paired on the device. Otherwise, test your pen to another Surface device and see if it does the same issue. Hi, I have surface Pro 7 and I updated my windows to window 11 some months ago. The pen IS lighting up and I JUST replaced the battery. The fixes for this issue include properly pairing the pen, charging or changing the battery, updating your Surface, fixing the pen, or making Jan 25, 2021 · Please try to check if your pen is connected to another host device. Many users have reported similar issues on the Microsoft Answers forum. Sep 23, 2020 · Press and hold down the power button until your Surface restarts and you see the Windows logo screen (about 20 seconds), then release the power button. Go to Windows Settings > Update & Security and select Check for updates. After doing that, wait for a few seconds and right-click the pen again, and choose Enable from the menu. It is a very simple task, Just press and holds the pen tip for ten seconds. Otherwise, don't hesitate to update us so we can further assist you. Buttons work fine but the tip will not write. This may be caused by the battery of the pen being fully drained or there is an issue with the pen itself. While the Surface Pen is paired on your Surface device, open Device Manager. PS: The problem is since the Surface is new, I wouldn´t Formate it and it is 2 months old. Sep 14, 2020 · Thank you for reaching Microsoft Community. To do this, go to Settings > Devices > Bluetooth & other devices, select your Surface Slim Pen 2, and then select Remove device. Release after 20 seconds. Sleeping the laptop and waking it immediately restores pen functionally. 3. Double click on driver and then go to energie/battery, and turn this fiture off. There was a previous thread about updating the Human Interface Driver, which I did, which solved nothing. If I'm remembering Oct 22, 2021 · Note that pens do not need to be paired to write, so the bluetooth functions may continue to work to open apps etc. I have tried the solutions that come up on google / chatGpt, but they all revolve around a few steps that I have tried: - Unpairing / rebooting / re-pairing the pen. If you do not find this device, check if there is an Mar 18, 2022 · Ans. Press and hold both side buttons at the same time for two seconds to switch. In the search box on the taskbar, enter device manager, and then select Device Manager in the results. Enable the Bluetooth connection on the device ad the pen. We recommend reaching out our live support team to check options available for your The problem: - the Bluetooth buttons still work, but pen is not recognized (the cross-hairs don't show up, pen doesn't write, nor eraser) - also I noticed that I couldn't pinch to zoom in/out on webpages and onenote. - Disconnecting and reconnecting with bluetooth settings. May 20, 2021 · I feel like I've tried everything. I have a surface pro with Windows 10. You can be sure that your Surface pen is damaged. ) I rebooted 10 times with it not attached and the problem never happened, and after 2 reboots with it clipped on it failed. Tried the calibration, but no cross hair appears when touching screen. The eraser button still works, but the stylus cannot be used for writing or navigation. However, cannot control any functions using the tip. Apparently no, the pen cannot be used to write or as input device, for selecting folders/files in Explorer. The battery has 97 Aug 25, 2015 · Pen writes, but right-click or eraser button doesn’t work; Pen writes, but writing is jagged or inaccurate; I didn’t pair my pen during setup; Clicking the top button doesn’t open OneNote; Pen shows as not connected in the Bluetooth list; Double-clicking the top button doesn’t take a screenshot; Pen isn’t pressure sensitive in some apps Jul 25, 2023 · Start> Settings> Update & Security> Windows Update> then check for updates and install any available updates. Go to Download driver and firmware for Surface , choose (your Surface model) then click Download. I am using Surface Go 3 on Windows 11. between modes. Updating drivers. Method 3: Update drivers and firmware. Choose the . I tried replacing the battery, reconnected it via Bluetooth. Apr 4, 2024 · Key Takeaways. Open Device Manager. Jun 16, 2023 · Make sure all updates are installed including Optional updates. This is to check if the pen is not in a sleep state. Please run these steps first on your Surface Pro 4 and see if the issue persist: 1: Run Surface Diagnostic Toolkit and check Windows Update. Restarting. Then try to pair the pen again. Find out how to troubleshoot your pen, change batteries, and re-pair it with your device. This is a temporary fix and the issue may return, but for now, it is the only work around. The status this time should change to "Connected". uu rh wp no xv vj ke km ug jf